Electronic signature
For most everyday agreements, acknowledgements and internal approvals.
Included
Digital signatures and governed document workflows for South African organisations
Every document signed, approved and on record
MufK brings document preparation, approvals, electronic and advanced signatures, and a tamper-evident audit trail into one workspace. Each person sees only the work their role allows.
- 10
- role-based workspaces, from Super Administrator to Management Viewer
- Every action
- written to an append-only, hash-chained audit trail
- Each organisation
- kept in its own data boundary, checked on every request
- 3 signature levels
- electronic, AATL digital and Advanced Electronic Signatures
See the whole transaction, not only the signature
Signing is one step in a longer chain of preparation, approval, verification and record keeping. MufK shows every person what needs their attention next, ranked by risk.
- Priority recommendations for each role: what is overdue, at risk or blocked
- Live status for every recipient, approval round and provider event
- Department scoping so teams only see their own documents
- Credits, envelope usage and completion rates tracked from real records
How a document moves through MufK
The same four stages for a supplier contract, an employment offer or a board resolution. Every stage has an owner, a status and an evidence trail.
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1
Prepare
Upload the document or start from an approved template. Each file's real content type is checked, not only its name, before it is stored.
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2
Approve
Route it through the approval workflow for that document type. Approvers can approve, return with comments or reject.
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3
Sign
Recipients sign in order, at the level the document requires. Signers without a ready signing profile are stopped before they start.
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4
Keep on record
The signed document, approval history and provider references are kept together and can be archived to SharePoint.
A workspace for every responsibility
Ten roles, each with its own dashboard, tasks and permissions. Navigation hides what a role cannot use, and the server checks every request again. A person with several roles gets one combined view.
MufK platform team
Platform Super Administrator
Organisations, subscriptions, providers and platform security
Platform Support Administrator
Customer cases, failed jobs and webhook recovery
Organisation administration
Organisation Administrator
Users, roles, departments, settings and usage
Security and Compliance Administrator
Enrolment review, signing profiles and policy
Document work
Document and Workflow Manager
Documents, templates, workflows and requests
Approver
Approves, returns or rejects before signing
Internal Signer
Signs or declines in the agreed order
Assurance and oversight
Enrolment Agent
Assisted identity checks and evidence capture
Auditor
Read-only audit trail and evidence review
Management Viewer
Totals and trends, without document contents
The right signature for each document
Set a default level for the organisation and a level per template. MufK checks each signer's profile before a request is sent.
MufK coordinates the workflow and records the evidence. It does not issue digital certificates. Seek legal advice where a law prescribes a particular form of signature.
Read the plain-language guideAATL digital signature
A certificate-backed signature that PDF readers can validate, for documents leaving the organisation.
Per signer profile
Advanced Electronic Signature
Where South African law or policy needs the highest assurance. Certificates come from an accredited provider after identity enrolment.
Through TrustFactory
Controls your auditors will ask about, already in place
Separation of duties
Whoever processed an enrolment cannot approve it.
Re-authentication
Role changes, AES assignment, cancellations and exports ask for the password again.
Multi-factor sign-in
Required for platform staff and, by policy, for privileged organisation roles.
Tamper-evident audit
Each event is chained to the one before it and cannot be edited.
Secrets kept secret
Provider keys are encrypted at rest and never shown back.
No silent access
MufK staff need an audited, time-limited support session to see customer data.
Works with the services you already rely on
MufK stays the place where people work. Specialist providers handle signing, trust services and archiving behind it.
Microsoft 365 and SharePoint
Archive completed records to your own SharePoint site and folder.
Zoho Sign
Sends envelopes, tracks recipient actions and returns signed files.
TrustFactory
South African AES certificates for enrolled signers.
API and webhooks
Verified provider callbacks with retries and full event history.
From first meeting to go-live
We start with your documents, not with a feature list, so the configuration matches how your organisation actually signs.
Plan your implementation-
1.Map your documents
For each document type we agree who prepares, approves and signs it, the signature level, the retention period and where the record is archived.
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2.Configure your workspace
Departments, roles, approval workflows, templates and the SharePoint destination are set up for your organisation.
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3.Enrol your signers
Signers who need an AES complete assisted identity enrolment. Everyone else receives a standard electronic profile.
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4.Pilot, then go live
One department runs real documents first. We review the audit trail together before the wider rollout.
Questions we are often asked
Something else on your evaluation checklist? Ask our team
Are electronic signatures legally valid in South Africa?
Yes, in most cases. The Electronic Communications and Transactions Act, 2002 recognises electronic signatures. Where a law requires a signature but does not specify the type, an Advanced Electronic Signature is required, and a few documents still cannot be signed electronically. We help you classify your documents, but please confirm specific cases with your legal advisers.
Does MufK issue AES certificates?
No. Advanced Electronic Signature certificates are issued by an accredited provider such as TrustFactory after identity enrolment. MufK runs the enrolment workflow, records the certificate reference and checks that a signer is ready before a request is sent.
Can MufK staff see our documents?
Not by default. Platform administrators manage organisations and services, not your content. Access to customer data needs an audited, time-limited support session.
How is access controlled?
Accounts are created by invitation or by your administrator; there is no public sign-up. Each user holds one or more roles per organisation, privileged roles can be required to use multi-factor authentication, and sensitive actions ask for the password again.
Where are completed documents kept?
Inside your organisation's data boundary in MufK, and optionally archived to your own Microsoft SharePoint site. Retention periods and hosting arrangements are agreed and documented for each implementation.
How is pricing structured?
By user licences and monthly envelope volume, with AES signer licences where you need them. Request a demo and we will prepare an estimate from your actual document volumes.
Talk to us about your document workflow
Tell us how documents move through your organisation today. We will show you how MufK would handle them, using your own document types.
Pretoria, South Africa
Office 0005, Jardown 1377 Johannes Ramokhoase StPretoria, 0002Telephone
(+27) 12 004 2004Business hours
Monday to Friday, 08:00 to 17:00 SAST, excluding public holidays.